How do I login to Galileo?

Signing on

FUNCTION ID	OBLIQUE	LETTER Z	AGENT ID CODE
SON	/	Z	WA

Before you can begin operating the Galileo reservation system, you must sign on to it. This action identifies the agent to the host computer in Atlanta, Georgia and activates the terminal the agent wishes to use.

Shown above is the entry to sign on to the Galileo reservation system. It is presented in a graphic display that is typical of the displays that are used frequently throughout this course. The upper portion of the graphic display describes each element of the format. The lower portion shows an example breakdown of the actual entry. The spacing shown in any graphic display is for clarity only; you do not space when making your entries.

Unless otherwise noted, the Galileo system does not use entries that require spacing. For instance, in application, the entry above would look like this: SON/ZWA.

The entry begins with a function identifier consisting of the letters "SON", which stand for "sign on". The function identifier tells the computer what function it is you wish to perform, in this case to "sign on". Other entries use other function identifiers.

The function identifier is followed by an oblique (/) character, the letter "Z" and a unique one- to three-character alphanumeric ID code assigned to you by your office manager. This ID code serves as a special mark that will be recorded on all your transactions. It allows other agents to look at a reservation and instantly determine that it was created or changed by you.

In application, the entry above would sign you on to the Galileo reservation system

You will usually be able to choose your own ID code. In most cases, it will be the first letter of your forename followed by the first letter of your surname.

Sometimes, particularly at large travel agencies, the ID code of your choice may not be available, in which case a code will be assigned to you. Some travel agencies may assign an employee number that you'll use as the ID code. The convention varies from one office to another. For the duration of this course, we suggest that you use your initials.

An additional level of security is provided by the use of a password, which allows you exclusive access to the system.

Galileo has the following password requirements:

• Passwords must be 7 to 10 characters in length
• Passwords must contain at least 1 alphabetic and 1 numeric character
• Three consecutive similar characters are not allowed (i.e. AAA )
• You cannot use your name or sign-on ID forwards or backwards
• Days of the week and month names cannot be used
• You cannot reuse the last five passwords

Not all of these restrictions apply in this course. However, it is recommended that you follow the above requirements and use the same password for the duration of this programme.

In later modules, the emulator will ask you to sign on when you attempt to make a Galileo entry, as if you were on the live system. Be sure to write down the sign-on entry and your password as you will need to use them often.

 Signing off 

FUNCTION ID

SOF

Shown above is the entry used for signing off of Galileo. The purpose of this entry is to inform Galileo that you are finished using the reservation system.

The entry consists solely of the function identifier SOF for "sign off".

In application, the entry shown above would sign you off of the Galileo reservation system.

 

The sign-off entry should be made whenever there will be a long interval during which you will not require access to the Galileo computer, such as when you leave work for the evening. The entry tells Galileo that you are finished for the day and will not require use of the terminal until you sign on again.

Switching agent assembly areas 

FUNCTION ID	AAA
S	B

Shown above is the entry to switch agent assembly areas. The purpose of this entry is to open up a new "work area" in which you can perform separate work without losing, or disturbing, the work in the first area. It is like switching to a different computer.

Switching agent assembly areas is not the same as switching between the windows in the Galileo desktop.

Later in the course, when you have had more practice using Galileo, it will be easier to understand the purpose of switching agent assembly areas.

The entry begins with the function identifier "S" for "switch", followed by the agent assembly area you want to switch to.

In application, the entry shown above would switch you from the agent assembly area in which you are currently working to agent assembly area "B".

When you sign on to your terminal, you are automatically placed in agent assembly area "A". The most common reason that an agent would switch agent assembly areas would be to keep some work on hold in one area while consulting other information in another.

Remember, changing agent assembly areas is not the same as moving your cursor to another Galileo window. Instead, it is like opening up a whole new Galileo session.