Introduction to the queue system
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Let's go over the 26 preassigned
queues.
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Queue
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Purpose
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0
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Queue 0 is the confirmation
queue for BFs with travel commencing in 24 hours or less. BFs in this queue
urgently require your attention.
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1
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Queue 1 is also a confirmation
queue. This queue is used for all airline general confirmations. The BFs in
this queue are non-urgent, as their travel commences beyond the 24-hour
time frame.
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2
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Queue 2 is the seat assignment
queue. Confirmations for seat assignments will appear in this queue.
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3
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Queue 3 is the seat assignment
changes queue. Any BF with seat assignments that require some sort of
modification will appear in this queue.
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4
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This queue has not yet been
assigned.
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5
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This queue has not yet been
assigned.
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6
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This queue has not yet been
assigned.
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7
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This is the "Requires
Follow-up" queue. Any BF containing a "PN" (pending need)
segment that has not been attended to after a certain amount of time will
be placed on this queue.
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8
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This queue has not yet been
assigned.
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Queue
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Purpose
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9
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Queue 9 receives BFs moved to a
queue with a TAU ticketing arrangement field when the move entry does not
contain a number.
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10
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Queue 10 is a ticketing queue.
Any BF with a TAU ticketing arrangement field will be placed in this queue
on the specified ticketing date.
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11
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This queue has not yet been
assigned.
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12
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This queue has not yet been
assigned.
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13
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This queue has not yet been
assigned.
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14
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Queue 14 is the auto
ticket-reject queue. Any BF that failed to ticket from the auto ticket
queue will automatically be sent to this queue.
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15
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Queue 15 is a group advice
queue. Any BF with pending group activity will be placed on this queue.
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16
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Queue 16 is the incoming vendor
remarks queue. Any BF with a vendor remark from an airline or any other
vendor will be placed on this queue.
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17
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Queue 17 is a waitlist confirmed
queue. Any BF holding a waitlisted segment that has been confirmed (status
"KL") will be placed on this queue, except for group bookings. As
mentioned earlier, all BFs with group activities will be placed on Queue
15.
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Introduction to the queue
system
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Queue
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Purpose
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18
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Queue 18 is a confirmation queue
for flights on all airlines. Any BF with a "KK" (confirmed
booking from previously unconfirmed segment) segment that is scheduled for
departure in fewer than 14 days will be placed on this queue.
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19
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Queue 19 is also a confirmation
queue for flights on all airlines. Any BF with a "KK" (confirmed
booking from previously unconfirmed segment) segment that is scheduled for
departure in more than 14 days will be placed on this queue.
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20
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Queue 20 is the queue for all
BFs containing a "UU" (unable to confirm--have waitlisted) or
"US" (unable to sell--have waitlisted) segment. Any BF containing
such a segment will be placed on this queue.
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21
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Queue 21 is the queue for all
BFs containing a "UN" (vendor unable to supply service),
"UC" (unable--segment closed) or "NO" (no action taken)
segment. Any BF containing one or more of these three segments will be
placed on this queue.
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22
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Queue 22 is the queue for all
BFs containing a "TK" (confirmed--advise client of new times) or
"TL" (waitlisted--advise client of new times) segment. Any BF
containing such segments will be placed on this queue.
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23
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This queue has not yet been
assigned.
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24
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Queue 24 is the auxiliary
service vendor comments queue.
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25
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Queue 25 is the service
information status changes queue. Any BF with a special service request
that can no longer be met will be placed on this queue.
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