A dictionary's definition might be "a waiting line". To the operators of a computerised airline reservation system, a queue would be a line of booking files waiting for your attention.
The queue
system used by Galileo is designed to manage 100 separate BF queues. This means
that the system user may sign on to 100 individual lines of BFs
Why would a line of BFs require your
attention?
Most of the time these BFs will line
up in a queue in response to a request made by you. BFs with ticketing arrangement
fields, BFs with answers to special service requirements (SSRs) and BFs with
answers to waitlist requests are among those that will appear in a queue as a
result of your request. Other BFs holding messages from airlines, such as
schedule change notifications and flight cancellations, will also appear in a
queue.
One could
say that the queue system is an electronic version of a series of filing
cabinets. While each queue represents an individual drawer, each BF represents
a specific file.
Fortunately,
each queue is defined and labelled for easy access. There are individual queues
for such things as general confirmations, schedule changes and ticketing
arrangement fields.
It is your
responsibility to check each one of these queues to take care of any pending
action
There are
100 possible BF queues, labelled 0 to 99. Twenty-six of them have been
preassigned for specific purposes. The remaining 74 have been left available
for travel agency assignment and usage.
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